WigoSend Legal & Trust Center

1. Service Provision & Accounts

WigoSend, operated by Edgecloud Technologies Ltd ("we", "us", or "WigoSend"), provides cloud-hosted business email mailboxes (WigoSend Mail), shared team inbox triage (WigoSend Team), and developer transmission infrastructure (WigoSend Connect). By creating an account or initiating a trial, you agree to these Terms.

2. Capacity-Based Pricing & Billing Transparency

WigoSend charges strictly by provisioned capacity (storage quotas, domain attachments, and collective outbound volume) rather than penalizing growing teams with per-seat user fees.

• 14-Day Free Trial: Starts without requiring a credit card or payment method. Trials never automatically convert to paid subscriptions.
• No Surprise Penalties: If you exceed your plan's allocated capacity, we notify administrators in-app and via email. Services are never abruptly severed without reasonable advance notice.
• Cancellation & Exports: You may cancel at any time. Upon cancellation, you retain a 30-day window to export all mailboxes via standard IMAP/MBOX protocols.

3. Acceptable Use & Anti-Abuse Standards

To maintain our pristine IP reputation and deliverability for all sovereign domains, WigoSend strictly prohibits:

• Sending unsolicited bulk commercial email (SPAM) or purchased mailing lists.
• Phishing, credential harvesting, malware dissemination, or deceptive identity spoofing.
• Violating applicable telecommunications, cybercrime, or data protection laws.

Violations of acceptable use may result in immediate suspension. Reports of abuse should be submitted directly to abuse@edgecloud.co.ke.

1. Information We Collect

We collect only the essential operational data required to deliver reliable email services:

• Account Identity: Organization name, administrator email address, billing contact details.
• Domain Verification Data: DNS records (MX, SPF, DKIM, DMARC) required to authenticate domain sovereignty.
• Transmission Telemetry: Standard SMTP server logs (timestamps, recipient domain, delivery status, IP connection records) retained for 30 days solely for security diagnostics and fraud prevention.

2. Compliance & Data Protection Laws

WigoSend complies with regional and international data protection standards, including the Kenya Data Protection Act (2019) and the European Union General Data Protection Regulation (GDPR) for global correspondents. Customers retain complete rights of access, correction, portability, and deletion.